Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafedaves.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all personal information collected by Dave's Hot Chicken through our website, mobile interactions, in-store experiences, loyalty programs, customer support communications, and any other services we offer (collectively, the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Dave's Hot Chicken operates as a food service business in the United States. We are dedicated to delivering exceptional dining experiences while maintaining the highest standards of privacy and data protection for our valued customers and website visitors.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at the email address provided above. We will make every effort to respond to your inquiries in a timely and thorough manner.

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect are described below. We only collect information that is necessary, relevant, and adequate for the purposes outlined in this Privacy Policy.

2.1 Personal Information You Provide Directly

When you interact with us, you may voluntarily provide us with personal information. This includes, but is not limited to:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password when you create an account on our website or app.
• Order and Transaction Information: Details of the food items you order, special dietary requests, customization preferences, billing information, and payment data (note: full payment card details are processed by secure third-party payment processors and are not stored by us directly).
• Loyalty Program Information: Information you provide when signing up for or participating in our rewards or loyalty programs, including preferences and purchase history.
• Communication Data: Any messages, feedback, complaints, or inquiries you send to us via email, contact forms, social media, or customer support channels.
• Survey and Promotion Data: Responses to surveys, contests, sweepstakes, or promotional activities.
• Employment-Related Information: If you apply for a job with us, we may collect your resume, work history, references, and other application materials.

2.2 Information Collected Automatically

When you access our website or digital services, certain information is collected automatically through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search terms used to find our website, and navigation patterns.
• Location Data: General geographic location inferred from your IP address, or more precise location data if you grant permission through your browser or device settings (for example, when locating the nearest restaurant).
• Cookie and Tracking Data: Information collected via cookies, pixel tags, local storage, and similar technologies. See Section 7 for more information on our use of cookies.
• Transaction Logs: Records of your orders, delivery details, timestamps, and service interactions maintained for operational purposes.

2.3 Information Collected from Third Parties

We may receive information about you from third-party sources in certain circumstances:

• Social Media Platforms: If you interact with our social media pages or choose to log in using a social account, we may receive basic profile information such as your name, email, and profile picture, subject to your platform privacy settings.
• Delivery Partners: If you order through a third-party delivery service (such as DoorDash, Uber Eats, or Grubhub), we may receive information related to your order fulfilment.
• Analytics Providers: We work with analytics companies that may provide us with aggregated or pseudonymized information about how users interact with websites like ours.
• Payment Processors: Our payment processing partners may share limited transactional confirmation data with us to verify purchases.
• Marketing Partners: We may receive information from advertising networks, lead generation services, or other marketing partners to help us reach potential customers.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing, improving, and personalizing your experience with Dave's Hot Chicken. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process your food orders and manage delivery or pickup logistics.
• Confirm and communicate about your orders, reservations, and transactions.
• Manage your account and loyalty program participation.
• Respond to your customer service inquiries, complaints, and support requests.
• Facilitate payment processing and issue refunds where applicable.

3.2 Personalization and User Experience

• Remember your preferences, favorite menu items, and saved addresses to streamline future orders.
• Provide personalized menu recommendations based on your ordering history.
• Customize the content displayed on our website or app to reflect your interests and location.
• Allow you to participate in loyalty rewards and benefit from membership perks.

3.3 Marketing and Promotional Communications

• Send you newsletters, promotional offers, new menu announcements, and special deals via email or SMS, where you have opted in to receive such communications.
• Conduct targeted advertising on third-party platforms based on your interests and interactions with our Services.
• Invite you to participate in surveys, contests, or feedback programs.
• Measure the effectiveness of our marketing campaigns and promotional activities.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected]. Please note that opting out of marketing communications does not affect the receipt of transactional or service-related messages.

3.4 Analytics and Service Improvement

• Analyze website usage patterns to understand how our Services are used and identify areas for improvement.
• Monitor performance and technical functionality of our website and digital tools.
• Conduct internal research and development to enhance our menu, operations, and digital platforms.
• Generate aggregated, anonymized statistical data for business planning and reporting.

3.5 Legal, Safety, and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Enforce our Terms of Service and other applicable agreements.
• Protect the rights, property, and safety of Dave's Hot Chicken, our customers, and the public.
• Respond to lawful requests from law enforcement, courts, and government authorities.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with a variety of third-party service providers who assist us in operating our business and delivering our Services. These providers may include:

• Payment Processors: Companies that handle credit card and digital payment transactions securely on our behalf.
• Delivery Partners: Third-party food delivery platforms that facilitate order delivery to your location.
• Cloud Hosting and IT Services: Providers that host our website, databases, and technical infrastructure.
• Email and SMS Marketing Platforms: Services used to send you promotional and transactional communications.
• Customer Relationship Management (CRM) Tools: Platforms used to manage customer data, interactions, and support tickets.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and user behavior.
• Advertising Networks: Platforms that help us serve relevant advertisements to you on third-party websites and applications.

All service providers are required to handle your personal information in accordance with applicable data protection laws and our instructions. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other policies.
• Protect and defend the rights or property of Dave's Hot Chicken.
• Prevent or investigate possible wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the general public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, reorganization, bankruptcy, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a materially different Privacy Policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security Measures

The security of your personal information is a top priority for Dave's Hot Chicken. We implement a comprehensive set of technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to secure data transmitted between your browser and our website. Payment information is encrypted at every stage of processing.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All staff with access to sensitive data are trained on data protection best practices.
• Secure Payment Processing: We partner with PCI-DSS compliant payment processors to handle financial transactions. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity using intrusion detection tools.
• Regular Security Audits: We conduct periodic reviews and testing of our security systems and procedures to identify and address potential vulnerabilities.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this Privacy Policy, reducing the potential impact of any security incident.
• Incident Response: We have a data breach response plan in place. In the event of a security incident affecting your personal data, we will notify you and relevant authorities in accordance with applicable law.

While we take every reasonable precaution to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you share information with us at your own risk. We encourage you to use strong, unique passwords and to protect your account credentials from unauthorized access.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. As a U.S.-based business, we respect and honor rights afforded to consumers under federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act for all U.S. consumers.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will take reasonable steps to update your information promptly upon a valid request.

6.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions such as when we are required by law to retain certain data or when the data is necessary to complete a transaction or fulfill a legal obligation.

6.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. While we do not sell personal information for monetary value, we may share certain data with advertising partners in ways that may qualify under California law. If you are a California resident, you may submit an opt-out request by contacting us at [email protected].

6.5 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (as defined under the CPRA) to purposes necessary for providing the requested services.

6.6 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format so that it can be transferred to another organization.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not be denied goods or services, charged different prices, or provided a different level of quality for exercising your rights under applicable privacy laws.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us at:

We will verify your identity before processing your request to protect your privacy. We aim to respond to all verifiable requests within 45 days. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it in writing. We will not charge a fee to process your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. In such cases, we may require written authorization from you and may verify your identity directly before processing the request.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, place orders, and use core features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Allow our website to remember choices you make (such as your preferred location or saved cart) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to track the effectiveness of our marketing campaigns across the web.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and your choices, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account Information: Retained for the duration of your active account, and for up to 3 years following account closure to allow for re-activation, dispute resolution, and compliance purposes.
• Order and Transaction Records: Retained for a minimum of 7 years in accordance with federal and state tax, accounting, and consumer protection recordkeeping requirements.
• Marketing Preferences and Communications: Retained until you opt out or request deletion, and for a reasonable period thereafter to document compliance with your preferences.
• Customer Support and Complaint Records: Retained for up to 5 years from the date of resolution to support ongoing service quality and legal compliance.
• Website Usage and Analytics Data: Typically retained in aggregated or anonymized form for up to 26 months, or in pseudonymized form as required by our analytics providers.
• Legal Hold Data: Where data is subject to a legal hold, litigation, investigation, or regulatory requirement, it will be retained for as long as necessary to satisfy such requirements.

Once personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with our internal data retention procedures. You may request early deletion of your data by submitting a request to [email protected], subject to applicable legal exceptions.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly target marketing to individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, if applicable, delete the information from our records.

If you are under 18, please do not use our Services or submit any personal information to us. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy.

10. International Data Transfers

Dave's Hot Chicken is headquartered and operates within the United States. Our website, servers, and data infrastructure are primarily located in the United States. If you access our Services from outside the United States, please be aware that your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services and submitting your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, regardless of where it is processed.

If you are located in a jurisdiction with specific requirements for international data transfers (such as the European Economic Area, United Kingdom, or Switzerland), please note that we apply appropriate legal mechanisms, including standard contractual clauses or other recognized transfer safeguards, to ensure lawful cross-border data transfers where applicable.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, and delivery applications. These third-party sites are governed by their own privacy policies, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

The inclusion of a link on our website does not imply our endorsement or recommendation of the linked site or service. Dave's Hot Chicken has no control over and assumes no responsibility for the privacy practices, content, or actions of any third-party websites or services.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are entitled to additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights include:

• The right to know what personal information is collected, used, shared, or sold.
• The right to delete personal information held by businesses and service providers.
• The right to opt out of the sale or sharing of personal information.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising CCPA/CPRA rights.

California residents may submit requests to exercise these rights by contacting us at [email protected]. We will respond to verifiable consumer requests within the timeframes required by California law.

In the preceding 12 months, we have collected the following categories of personal information from California consumers: identifiers, commercial information, internet and other electronic network activity information, geolocation data, and inferences drawn from the above information. We collect this information for the business and commercial purposes described in Section 3 of this Privacy Policy.

13. Federal Trade Commission (FTC) Compliance

Dave's Hot Chicken operates in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy and data practices are designed to be transparent, fair, and consistent with your reasonable expectations as a consumer. We do not engage in deceptive data collection practices and strive to provide clear, accurate, and accessible information about how we handle your personal data.

If you believe that our privacy practices are unfair or deceptive, you have the right to file a complaint with the FTC. Details on how to contact the FTC are provided in Section 15 of this Privacy Policy.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the nature of our Services. When we make material changes to this policy, we will notify you by:

• Posting the revised Privacy Policy on our website at cafedaves.click with an updated "Last Updated" date.
• Sending an email notification to the address associated with your account (if applicable).
• Displaying a prominent notice on our website homepage or login page.

Your continued use of our Services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with any changes to this policy, you should discontinue use of our Services and contact us to request deletion of your personal information.

15. How to File a Complaint

If you have a concern about how we have handled your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority. As a U.S.-based business, the following authorities may be relevant:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection and privacy enforcement in the United States.

15.2 California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA.

15.3 State Attorney General

You may also contact the Attorney General of your state, as many states have consumer protection divisions that handle privacy-related complaints. Before filing a complaint with any authority, we encourage you to first contact us directly so that we have the opportunity to resolve your concern promptly and satisfactorily.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and thoroughly.

When contacting us about a privacy matter, please provide your full name, contact details, and a clear description of your request or concern so that we can assist you effectively. We will make every effort to respond within 30 days, and no later than 45 days, of receiving your request. If additional time is required, we will notify you of the extension and provide an estimated response date.

Thank you for trusting Dave's Hot Chicken with your personal information. We take that trust seriously and remain dedicated to protecting your privacy and providing you with a safe, enjoyable, and transparent experience every time you interact with us.